Pikes Peak Post Acute, a member of the PACS network, needed a reliable workforce management solution to streamline scheduling, improve accountability, and enhance communication.

When administrator Scott Russell arrived at the facility, they were piloting a competitor's software. However, he realized the platform lacked the functionality and efficiency the team needed. Recognizing the proven reliability of Covr, he decided to transition back.

The Challenge

Managing a facility with over 200 beds and nearly 300 employees requires efficient staffing oversight. Leadership struggled with tracking key workforce metrics such as overtime, missed punches, and shift changes.

They needed a system providing actionable insights without requiring manual data extraction from multiple systems. Additionally, clear and efficient communication with staff was essential to maintaining operational consistency.

Solution

Pikes Peak Post Acute chose Covr for its comprehensive workforce management tools. “Efficiency is the name of the game. Covr gives me a quick snapshot of key data, eliminating the need to dig through multiple systems. It’s worth every penny for me and my leadership team," said Scot. Overall, overtime hours decreased 60%.

The facility also used Covr’s mass communication tool to share updates and announcements with targeted staff groups. Additionally, staff found the platform intuitive and easy to use, leading to higher engagement and satisfaction.

"Anytime we’ve needed adjustments or help, we’ve gotten quick responses and solutions right away,” said Scott.

‍